Learn more about medical receptionist training and the related job profile. Medical receptionists assist patients with forms related to insurance carriers and government run programs. Medical professionals with education and experience as a medical receptionist can use their experience to begin a career as a medical assistant. A medical assistant career combines the medical office administration role of a medical receptionist with that of providing basic patient care under the supervision of a registered nurse.
Medical Receptionist Training and Education
There are no prerequisite entry qualifications that need to be acquired to take up a role as a medical receptionist. The individual employer will determine the criteria, some may ask for a minimum of a high school diploma, with an aptitude for math and English. It can be of benefit to have some knowledge of business administration and finance depending upon the establishment applied to. Customer service skills are desirable as is an interest in social care.
As educational qualifications are not a prerequisite, there are other dynamics and personality traits that interviewing officers would look for and those with medical receptionist training have an added advantage. All medical receptionists need to have excellent interpersonal communication skills, both on the phone and face to face. They should be friendly and confident at all times and also have an aptitude for organization.
The working environment can be busy and exert a large amount of pressure. Students in medical receptionist training programs learn about medical and medicine topics that include clinical procedures, medical terminology, anatomy and physiology.
Other areas of preparation in medical receptionists training programs include learning how to operate a medical office for example typing, taking calls, directing patients, filing documents, patient management, and medical office administration.
Medical Reception Careers
Medical receptionist training prepares individuals who wish to be the first point of contact in various medial institutions, such as doctors’ offices, hospitals, dental clinics, and health centers.
Receptionists perform an important role which helps to address the concerns patients and their family members may have. Generally, medical receptionists will be trained once they have begun their tenure.
While receptionists work in almost every industry, many are concentrated in healthcare settings like physicians’ offices, hospitals, and nursing homes (Bureau of Labor Statistics- BLS).
There are certain qualifications that can be worked towards, for example a diploma in medical administration. There is the potential for promotion from the position to become a manager or supervisor. Receptionists with experience may also be eligible to take up a position as a ward clerk in a hospital.
Depending upon the place of employment, a receptionist may also be requested to arrange patients’ appointments, pass on messages to other staff members, confirm patient contact details are up to date, ensure medical records are accurate, and draw up bills and invoices.
They can also be asked to identify the correct allocation times of patients that are in a waiting area, and keep the reception space tidy and welcoming. Most medical receptionists work standard office hours. It is unlikely that they will be called upon to put in extra time unless the health center is currently operating at above the normal level. There can be both part time and full time positions available, which may be permanent or temporary in nature.
Estimated Income and Projected Career Outlook
As the number of medical centers in the country is increasing on a continual basis, the potential opportunities in this sector will continue to grow. Because the population of the country is continuing to expand, and the demographic break down is shifting to a more elderly percentage, it is predicted that there will be a constant need for professional medical receptionists in the coming years.
Data from official statistical bodies suggest that as of 2009, the average salary for trained receptionists with one year experience ranged from $16,300 to $27,100. The median hourly wage of receptionists was $12.14 in 2010 and the employment of receptionists is projected to grow 24% from 2010 to 2020 (BLS).
The actual figure depends upon the prestige of the establishment as well as the exact nature of the duties. The wage provided is typically higher in private clinics that are based in large urban areas. Public hospitals and rural locations offer the lowest salary. Hence, with medical receptionist training you can move on to other areas of practice in health care.